📧 Email Us Directly
For support, billing, or general inquiries: support@transcriptany.com
We typically respond within 2 Business Days.
Send Us a Message
Fill in the form below and we'll get back to you within 2 Business Days.
Common Questions Before You Write In
A quick answer might save you a trip through the contact form:
Billing or Pro subscription questions? Manage or cancel your Pro plan anytime from your account settings after logging in — no need to email us to cancel.
Transcript came out wrong or incomplete? Check the How It Works page first — it explains when TranscriptAny uses YouTube's official captions versus Whisper AI, and why accuracy can vary with background noise or overlapping speakers.
Feature request or bug report? Use the form above and select the matching topic from the dropdown — this helps us route your message to the right place faster.
General product questions? Our blog and How It Works page cover most day-to-day questions about supported platforms, languages, and export formats.
Want a refund? Email us with the account email you signed up with and the reason for the request, and we'll take care of it within our normal response window.
Found a video that won't transcribe? Include the exact video link and which platform it's from (YouTube, TikTok, Instagram, Facebook, or X) in your message so we can look into it directly instead of going back and forth over email.
Other Ways to Reach Us
If you'd rather not use the form, email is the most reliable way to reach the team directly at support@transcriptany.com.
You can also leave a review or read what other users think of TranscriptAny on Trustpilot — it's a good way to see how we've handled support requests for other customers before reaching out yourself.
Quick Links
Looking for something else? These pages cover most of what people ask about: